Office Assistant
About the role
This is the role that keeps the studio running day to day: customer calls and emails, keeping our internal dashboards up to date so everybody knows where things stand, supporting the team on orders and deliveries, and records that have to be accurate.
Key responsibilities
- Answer phone calls and assist customers with enquiries.
- Respond to emails in a professional and timely manner.
- Communicate with customers and provide support when required.
- Keep our internal dashboards up to date, including shipping, and follow up on anything in transit.
- Maintain and update Excel spreadsheets and internal records.
- Assist with administrative and office operations.
- Coordinate with different teams to ensure a smooth workflow.
- Use tools such as ChatGPT, Claude or Google Gemini for drafting, research and admin tasks.
Requirements
Core requirements
- Strong written and spoken English
- Comfortable on the phone with people you do not know
- Willing to learn. We are happy to train the right person, whether or not you have done this before.
Technical and practical skills
- Microsoft Excel or Google Sheets, or the willingness to learn them properly
- Microsoft Office or Google Workspace
- Able to write a clear, professional email
- Comfortable using AI tools, or ready to start
Mindset and approach
- Organised, and able to keep several things moving at once.
- Careful with detail, especially on orders, numbers and documents.
- Asks when something is unclear rather than guessing.
- Follows things through, so nothing is left half done.